Amazon Locker is a self-service package delivery service offered by online retailer Amazon. Amazon customers can select any Locker location as their delivery address, and retrieve their orders at that location by entering a unique pick-up code on the Locker touch screen. However, certain third party sellers on Amazon may not be able to ship to an Amazon Locker, due to their use of other shipping services such as FedEx or UPS that require a signature. There are several sizes but some parcels are too big for any of them. The Amazon Locker program addresses concerns of parcels being stolen or customers missing the mail delivery. Amazon Locker program was launched in September 2011 in New York City, Seattle, and London. As of June 2018, Lockers were available in over 2,800 locations in 70+ cities.
Operation
A customer orders a parcel from Amazon and has it delivered to a Locker location. Amazon's preferred carriers deliver to the locker, and the customer receives a digital pick-up code via email or text messaging. Once the unique pick-up code is entered into the locker's touch screen, the assigned door opens for package retrieval. Amazon customers have three days to collect their packages once they receive their pick-up code. Amazon customers can also return packages to select Amazon Lockers. Amazon Lockers can sometimes be full and therefore not available when a delivery is attempted. In that case customers will have to wait an unspecified amount of time until space is available.
Locker locations
Amazon partners with retail stores such as 7-Eleven and Spar to host Amazon Locker kiosks. Retailers receive a stipend from Amazon to host the kiosks. Staples and RadioShack joined the program briefly in 2012, only to withdraw the following year. 7-Eleven has kiosks in 186 locations in the US as of 2015. In the United Kingdom, Amazon has a partnership with Co-op Food and Morrisons. Lockers are located within some Co-op and Morrisons stores. Since 2012, libraries in West Sussex have also been operating Lockers. Large retail centres often have Amazon Lockers, for example there are two in One New Change in London, and there is one in Stratford Centre. The largest Amazon Locker in the world and the busiest in the UK is called Ivory. It has 115 lockers and is located near the Rootes building at the University of Warwick. Amazon has also expanded the Locker program in Canada, France, Spain, Germany and Italy. In 2017, Amazon announced plans to launch Amazon Locker in select Whole Foods Market locations.
Amazon Hub
Amazon Hub is a delivery locker for apartment lobbies. The delivery locker accepts packages from all carriers. Amazon Hub was in beta from 2017 until June 2018, when Amazon announced that its Hub program would be available to all property management companies throughout the United States.
