Kaplan started doing research in the areas of mass customization, innovation, customer lifetime valuation, and relationship marketing. Since then his research mainly deals with analyzing and decrypting the digital sphere. With 24 000 citations on Google Scholar, Professor Kaplan was counted amongst the Top 50 Business and Management authors in the world according to John Wiley & Sons. Kaplan received the annual Best Article Award from Business Horizons, sponsored by Elsevier, for his 2012 paper "If you love something, let it go mobile: Mobile marketing and mobile social media 4x4". In particular, his 2010 article co-authored with Michael Haenlein "Users of the world, unite! The challenges and opportunities of social media" published in Business Horizons is widely cited and known in the field. This seminal article "Users of the World, Unite!" recurrently achieved first place in Science Direct's annual list of the 25 most downloaded publications across all 24 core subject areas covered in Science Direct, ranging from Management to Engineering, Psychology, or Neuroscience and thus was downloaded more often than any other of the approximately 13.4 million papers in the collection. More recent research deals with the influence of the digital sphere on higher education such as the arrival of MOOCs and SPOCs, as well as in the area of artificial intelligence. , Andreas Kaplan, Odile Quintin
Publications
Papers
Kaplan Andreas, Haenlein Michael, Schoder Detlef Valuing the real option of abandoning unprofitable customers when calculating customer lifetime value, Journal of Marketing, 70, 5–20
Kaplan A.M., Haenlein M. Toward a Parsimonious Definition of Traditional and Electronic Mass Customization, Journal of Product Innovation management, 23, 168–182
Kaplan Andreas M., Haenlein Michael Users of the world, unite! The challenges and opportunities of social media, Business Horizons, 53, 59–68
Kaplan A.M., Haenlein M. The early bird catches the news: Nine things you should know about micro-blogging, Business Horizons, 54, 105–113
Kaplan Andreas Social media between the real and the virtual: How Facebook, YouTube & Co. can become an extension of the real life of their users – and sometimes even more, Prospective Strategique, 38, 8–13
Kaplan Andreas M., Haenlein Michael The Britney Spears universe: Social media and viral marketing at its best, Business Horizons, 55, 27–31
Kaplan Andreas M. If you love something, let it go mobile: Mobile marketing and mobile social media 4x4, Business Horizons, 55, 129–139
Kaplan Andreas M. European Management and European Business Schools: Insights from the History of Business Schools, European Management Journal, 32, 529-534.
Pucciarelli F., Kaplan Andreas M. Competition and Strategy in Higher Education: Managing Complexity and Uncertainty, Business Horizons, Volume 59, 311-320.
Kaplan Andreas M., Haenlein Michael Higher education and the digital revolution: About MOOCs, SPOCs, social media, and the Cookie Monster, Business Horizons, Volume 59.
Kaplan Andreas “A School is a Building that Has 4 Walls - with Tomorrow Inside”: Toward the Reinvention of the Business School, Business Horizons.
Books
Kaplan Andreas European business and management. Sage Publications Ltd., London.
* – Cultural specificities and cross-cultural commonalities
* – Contextual diversity and interdisciplinary aspects
* – Business education and scholarly research
Kaplan Andreas: Academia Goes Social Media, MOOC, SPOC, SMOC, and SSOC: The digital transformation of Higher Education Institutions and Universities, in Bikramjit Rishi and Subir Bandyopadhyay, Contemporary Issues in Social Media Marketing, Routledge, 2018
Tuten T., Solomon M., Kaplan A.M. Marketing des médias sociaux, Pearson, Paris.