Coveo is a Quebec City-based enterprise software-as-a-service company that offers a cloud-based platform for making digital experiences more intelligent, and provides specific software solutions built on that platform. The Coveo Experience Intelligence Platform utilizes search, analytics, and machine learning technologies to unify disparate content and data, to automate the delivery of relevant, personalized information. Coveo provides solutions for ecommerce, customer service, and workforce proficiency. The company is recognized as a Leader in the Gartner Magic Quadrant for Insight Engines, a Leader in The Forrester Wave™: Cognitive Search, and a Strong Performer in The Forrester Wave™: Journey Orchestration Platforms.
History
Coveo Solutions Inc. was founded in 2005 as a spin-off of Copernic Technologies Inc by Laurent Simoneau, Richard Tessier, and Marc Sanfaçon. Laurent Simoneau, Coveo's president and chief executive officer was formerly Copernic's chief operating officer. About 30 employees moved into the new company, with offices at that time in Quebec City and in Palo Alto, California. Louis Têtu, a Quebec native and former CEO of Taleo and Baan, joined Coveo in 2008 as CEO. In 2017, Coveo invested 5 million dollars Canadian into opening up an office in Montreal, with 25 new hires, and approximately 25 more planned for the office at the time. Since then, well over a hundred new employees have joined the Montreal office, which has expanded onto additional floors of the historic Gare Windsor building. The company now employs over 500 employees. In July 2019, Coveo announced the acquisition of Tooso, an AI-based digital commerce engines company, to accelerate and expand its capabilities for the digital commerce market. By integrating Tooso's team and technology into Coveo, the company was looking to strengthen its ability to enable retailers to deliver experiences matching their shoppers’ rising expectations.
Products
Coveo Experience Intelligence Platform The Coveo Experience Intelligence Platform is a cloud-based search, analytics, and machine learning platform to recommend and personalize information to be relevant for individual users. Coveo Intelligent Search Coveo Intelligent Search is a modular enterprise search and recommendations technology that can index information stored in diverse repositories, perform metadata enrichment on the indexed content, and uses machine learning to make content findable through search-driven interfaces. Usage analytics are available to monitor performance. Coveo for Sitecore Coveo for Sitecore provides personalized search-to-conversion experiences to enhance Sitecore's Customer Experience Platform. The product enables the unified indexing of multiple repositories, machine learning-powered search, usage analytics, and search management via the Sitecore console. There are three editions of Coveo for Sitecore available: Free, Pro, Enterprise. Coveo for Salesforce Coveo for Salesforce is a cloud native application available on the Salesforce AppExchange that delivers AI-powered search and recommendations inside the Salesforce Platform and Service, Community, Sales, and B2B Commerce Clouds. Coveo for Microsoft Dynamics 365 Coveo’s integration with the Microsoft technology stack now creates a transparent user experience that offers Coveo’s AI-powered capabilities directly within Microsoft Dynamics’ built-in global search box. Companies can connect all their content sources across their organization, into a single unified search, that returns contextually relevant results and recommendations within Microsoft Dynamics 365 no matter where that content resides. Coveo for ServiceNow Coveo for ServiceNow is aligned to the ServiceNow Customer Service Management, HR Service Delivery, and IT Service Management products. The integration provides all users with access to relevant enterprise content directly within ServiceNow. The relevance of results and recommendations are driven by Coveo’s machine learning platform technology. Coveo for Commerce Coveo’s cloud-based AI-powered solution for digital commerce helps businesses deliver personalized search and recommendations within their digital storefront. Coveo has pre-built integrations with AppDirect and Salesforce B2B Commerce.
Investment
In April 2018, Evergreen Coast Capital led a $100 million investment into Coveo. With this investment, Bill Shaheen of Evergreen, joined the Coveo board of directors. Coveo also received another round of funding in November 2019 for $227 million Canadian lead by OMERS Private Equity yielding a valuation of $1 billion dollars US.
