Department of Customer Service (New South Wales)


The Department of Customer Service is a department of the New South Wales Government that functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and communications technology, corporate and shared services, consumer protection, and land and property administration of the government in New South Wales, Australia.
The department was established with effect from 1 July 2019 and assumed most functions from the preceding Department of Finance, Service and Innovation, as well as a number of functions from other department functions and several agencies.

Structure

The Department is the lead agency in the Customer Service cluster, led by Secretary, presently Emma Hogan, who reports to the ministers listed below.

Ministers

The following ministers are responsible for the administration of the department and its agencies:
The following agencies are included in the Customer Service cluster, administered by the Department:

History

The department was established with effect from 1 July 2019 and assumed most of the functions of the former Department of Finance, Services and Innovation that was dissolved on the same date, as well as some functions from the New South Wales Treasury and the Department of Premier and Cabinet. The department also incorporated Liquor & Gaming NSW, the Data Analytics Centre, and the NSW Registry of Births, Deaths and Marriages.