The company was founded in 1997 by Ashutosh Roy and Gunjan Sinha. It began in 1997 when both were part of WhoWhere?, an internet search company they founded which was purchased by Lycos in 1998. Prior to the purchase by Lycos, Roy served as the company's CEO and Chairman and Sinha served as its President. eGain filed for its initial IPO with the Securities and Exchange Commission in July 1999. At the time of the filing, it employed 114 people with plans to trade on the NASDAQ. The company's stock began trading on the NASDAQ in September of that same year, going from $12 to $23 per share within its first few days of trading. eGain filed for a secondary offering of common stock in February 2013. The company changed its name to eGain Corporation in November 2012. eGain acquired Exony Ltd, a multichannel analytics and contact centre management company, in August 2014.
Products and services
eGain provides customer engagement cloud software for B2C companies. eGain's product suite includes applications that deliver unified multichannel customer service via mobile, social, email, chat, cobrowse, and digital self-service, built on a single platform for customer interaction management, knowledge management, analytics, and administration.
Strategic alliances
eGain has entered into strategic alliances with Cisco, Avaya, Salesforce and Amazon, and provides significant capability through these alliances via an OEM and reseller programme. Cisco's Enterprise Chat and Email solution is eGain code, and a number of extensions are typically sold directly by eGain to compliment this, and other strategic OEMs.
Awards and recognition
eGain has received numerous awards and been recognized for its software, including as a leader in the Gartner Magic Quadrant for web customer service, as well as by Information Today's KMWorld Magazine. In 2019 it made KMWorld's list of "100 Companies That Matter In Knowledge Management", a list it has made every year since 2007. eGain was also named the 2017 CRM Service Leader in the Contact Center Search category. eGain Knowledge+AI, the knowledge management software, has been a KMWorld Trend Setting Product in 2014, 2015; eGain Virtual Assistant has been a KMWorld Trend Setting Product in 2016, 2017. It has also received inclusion on Software Magazine's Software 500 list of the top 500software companies.
