Fair Work Ombudsman


The Fair Work Ombudsman , is an independent statutory agency of the Government of Australia that serves as the central point of contact for free advice and information on the Australian national workplace relations system. The Office of the Fair Work Ombudsman also investigates workplace complaints and enforces compliance with national workplace laws.
The FWO, along with the Fair Work Commission, the national workplace relations tribunal, began operation on 1 July 2009 under the Fair Work Act 2009.
The head of the Office of the Fair Work Ombudsman is the Fair Work Ombudsman, currently Sandra Parker, who reports to the Attorney-General, currently the Hon. Christian Porter MP.

Office holders

The agency is headed by the Fair Work Ombudsman who is appointed by the relevant Minister under the Fair Work Act 2009 for a term up to 5 years. There have been three statutory appointments to that office since the FWO's inception:
NameYears in officePrior & subsequent roles
Nicholas Wilson2009–2013Workplace Ombudsman
Commissioner of the Fair Work Commission
Natalie James2013–2018Senior manager at the Department of Education, Employment and Workplace Relations
Partner, Deloitte
Chair of the Victorian Government Inquiry into the Victorian On-Demand Workforce
Sandra Parker 2018–.Deputy Secretary at the Department of Jobs and Small Business

There are currently three Deputy Fair Work Ombudsmen, in charge of Operations; Strategy, Engagement and Communications; and Corporate.

Operational activities

Office of the Fair Work Ombudsman achieves its functions by:
The Office of the Fair Work Ombudsman consists of the Fair Work Ombudsman, supporting staff and Fair Work Inspectors who are all focused on serving the needs of everyone covered by the Australian workplace system. The Office of the Fair Work Ombudsman has offices located in Sydney, Melbourne, Canberra, Brisbane, Adelaide, Darwin, Perth and many regional locations. There are also state partner offices in Queensland, South Australia and New South Wales that deliver services that would normally be delivered by the Office of the Fair Work Ombudsman.

Functions

The functions of the Office of the Fair Work Ombudsman, as set out in the Fair Work Act 2009, include:

Education & advice

The Office of the Fair Work Ombudsman offers employers and employees free information and advice on pay, conditions, and workplace rights and obligations under the national workplace relations system. Information and guidance material in the form of fact sheets, templates and Best Practice Guides, is provided on the Omdudsman's website. FWO has also developed a suite of online tools for public use, including trainee wage calculators, Pay Check Plus and the Leave calculator. The Office of the Fair Work Ombudsman operates the Fair Work Infoline for workplace relations queries on 13 13 94. The Infoline is open Monday to Friday from 8:00 am – 6:00 pm across all Australian states.

Audits & Campaigns

The Fair Work Ombudsman conducts targeted campaigns and audits. Through targeted campaigns, the Ombudsman aims to inform employers in a specific industry of their obligations, and ensure that they understand and comply with Commonwealth workplace laws. Campaigns can be national, state-based or regional.
An audit is where Fair Work Inspectors check an employer’s records to make sure they comply with Commonwealth workplace laws. Sometimes, FWO undertakes an audit or a series of audits in response to a complaint or information given by an industry association, a government minister, the media or another source.

Complaints

Those in the national workplace relations system can make a complaint to FWO regarding underpayment of wages, conditions, workplace rights and discrimination in the workplace.

Next steps

The Office of the Fair Work Ombudsman will make a decision about the best course of action to resolve the complaint. FWO might decide:
An investigation looks at employment records and documents to find out the facts of a workplace compliant and to decide if relevant parties have complied with Commonwealth workplace laws.
There are a number of stages to an investigation. However, it will depend on what a Fair Work Inspector finds during the first stages as to whether the latter stages need to happen. The three stages are: