The main objective of the project is to provide tourist professionals in rural areas with continuous, specific and high quality training adapted to their needs. Considering the isolation and tight schedules of people who work in rural areas, Internet is the only reliable way to provide them with a proper training. Information and Communication Technologies can counteract the disadvantages of remote geographical locations. So, it becomes an ideal tool to reach rural tourism employees. Forestur has also taken advantage of other ICT features that represent an alternative choice to traditional management for other sector companies. They offer a wider range for advertising activities to simplify administrative work. In order to make the most of ICT possibility training, Forestur has identified specific needs of rural tourist sector and has developed a training methodology based on the use of asynchronous communication and social integration. Asynchronous communication means that teacher and student do not connect at a real time like on-line chats or phone calls. It is done at a different time, so that there exists a time space between the question and the answer. It is exactly the same as e-mailing or posting. The flexibility provided by asynchronous communication has been really important for Forestur in order to help students to follow the courses easily. The social integration has also been a successful approach: taking always into account the specific sociocultural situation of the students has been extremely useful to create real tailored courses and, therefore, to reach the audience's attention and interest. Forestur training program tries to consolidate tourism as an economic engine for many European rural areas in the nowadays economic context, full of doubts and challenges. One of these challenges, which might be the most important, is to achieve a sustainable growth for our societies. Therefore, Forestur bets on the inversion in the human capital of rural tourism, knowing the natural interest of this sector in preserving the environment.
Report on specific training needs in the rural tourism sector in the four participating countries
ICT-based training methodology adapted to the tourism sector
Training materials suitable for tourism professionals in remote areas
On-line training platform
Support manuals for trainers and trainees
Results
Forestur initial conclusions suggested the need of a gradual incorporation of the use of ICT, beginning with a presence training, followed by a semi-presence training to end in a complete on-line training. Forestur results have helped to improve the professionalism of employees lacking in specialized training such as customer service, usage of new technologies, language competence and the approach of quality management in tourism establishments.
