Genesys (company)


Genesys, or Genesys Telecommunications Laboratories, Inc., is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. The company was founded in 1990 and was most recently acquired by Permira Funds and Technology Crossover Ventures in February 2012.

History

Founding and ownership

Genesys was founded by Gregory Shenkkman and Alec Miloslavsky in October 1990. The company's original seed funding was $150,000 in loans from the founders' families. The company completed its initial public offering in June 1997 and was listed on the NASDAQ stock exchange under the ticker symbol GCTI. Paul Segre succeeded Wes Hayden as Genesys's chief executive officer in October 2007. Tony Bates joined Genesys as the new CEO in May 2019.
Alcatel-Lucent acquired Genesys for $1.5 billion in late 1999.
Permira and Technology Crossover Ventures acquired Genesys from Alcatel-Lucent for $1.5 billion in February 2012

Acquisitions

1997 Forte Software, Inc., a developer of e-mail management software, in December 1997, and Next Age Technologies, a workforce management software developer.
2001 IBM's CallPath computer telephony integration assets.
2002 Telera, a Campbell, California-based developer of voice portal and interactive voice response systems.
2006 VoiceGenie Technologies, a leader in voice self-service solutions based on VoiceXML.
2007 Informiam, a developer of performance management software for customer service operations.
2008 Conseros, developer of high-volume work item management softwareGenesys_#cite_note-telecomworldwire-17| and SDE Software Development Engineering, a creator of hosting management software.Genesys_#cite_note-telecomworld-18|
2014 Solariat for social media analytics.
2014 OVM Solutions for cloud-based proactive communications and customer interactions.
2016 EIT regional partner in Korea - acquiring the Genesys division in November 2016.
2016 Interactive Intelligence for $1.4B
2017 The company also acquired Silver Lining in February 2017 for Employee Performance Management, providing applications to support and analyze employee performance and learning automation.
2018 AltoCloud, a customer journey analytics provider.
2020 nGUVU, a partner purchased to add gamification to its workforce engagement management suite.

Sponsorship

Genesys is the primary sponsor of IndyCar Series driver James Hinchcliffe in the #29 Andretti Autosport Honda.