InMoment


InMoment is a customer feedback management company, specializing in experience intelligence, headquartered in SLC, UT. The company’s cloud-native XI Platform features three clouds which it calls: Customer Experience Cloud, Employee Experience Cloud, and Market Experience Cloud.

History

InMoment was founded in 2002 by John Sperry, Kurt Williams, and Richard Hanks under the name Mindshare Technologies. The company focused on development of technology that allowed clients to automate and analyze their customer service workflow.
In 2011, Mindshare Technologies received a $20 million investment from Sorenson Capital.
In September 2013, Mindshare Technologies acquired Empathica for an undisclosed amount..
In June 2014, the company underwent a rebrand to represent this new chapter and changed its name to InMoment.
In 2018, InMoment was named a Leader and given highest score possible in Product Vision and Strategy by independent research firm, Forrester, in a new report: The Forrester Wave™ Customer Feedback Management Platforms, Q4 2018.
In 2019 InMoment received a strategic growth investment from funds advised by Madison Dearborn Partners, LLC, a leading private equity firm based in Chicago. MDP acquired a majority ownership position in InMoment from existing shareholders.
Currently, InMoment has over 300 employees and offices in 6 countries, including the United States, United Kingdom, Australia, New Zealand, Singapore, and Canada.
As of 2019, InMoment is headquartered in Salt Lake City, Utah. The company also has in Atlanta, Georgia, Mississauga, CA, Birmingham, UK, Melbourne, AU, Mt. Maunganui, NZ, and Singapore.