Intercom is a Conversational Relationship Platform that helps businesses build better customer relationships through personalized, messenger-based experiences. Intercom is headquartered in San Francisco with additional offices in Chicago, Dublin, Sydney and London. As of February 2017, Intercom has 100,000 monthly active users. As of July 2020, Intercom has 30,000+ paying customers, including Facebook, Amazon and Lyft.
History
Intercom was founded in California in 2011 by four Irish designers and engineers, Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett. The four previously ran Irish software design consultancy Contrast, which made Exceptional, a bug tracking tool. After selling off Exceptional, which is now part of Rackspace, in 2011, they used the proceeds to start Intercom. In 2012 Twitter co-founder Biz Stone invested an undisclosed sum in Intercom. Shortly thereafter Intercom received seed funding from David Sacks, Huddle founder Andy McLoughlin, and others. In March 2013 it announced a $6 million Series A round led by Social Capital. In January 2014 it received a $23 million series B funding lead by Bessemer Venture Partners. Intercom also received a $50 million series C-1 funding lead by Index Ventures. In 2017 Intercom offered to pay the legal fees for those affected by US president Donald Trump’s proposal to ban Muslims who wanted to relocate to Ireland. In 2018 Intercom led by Kleiner Perkins, with participation from Google Ventures. In June 2020, Intercom's Founder and then CEO Eoghan McCabe that he would be moving to the role of Chairman and standing down as CEO. Karen Peacock was announced as Intercom's new CEO effective July 1st, 2020.
Products
Intercom is used by sales, marketing and support teams to deliver personalized, messenger-based experiences across the customer journey. Intercom helps businesses build better customer relationships that drive loyalty and growth, with solutions including Conversational Marketing, Conversational Customer Engagement and Conversational Support. These solutions convert more website visitors into customers, increase retention and revenue from existing customers and increase customer satisfaction while improving support efficiency. In 2020, Intercom rebuilt their website as a server-side rendered React application with content pulled from Contentful. No content is utilized in the site's git repo. Previously, the site was built using Ruby on Rails.
