The Tobu and JR East stations are arranged side-by-side, with the Tobu platforms on the east side and the JR East platforms on the west side. The elevated station building and concourse has exits on the east and west sides.
Tobu Railway
Platforms
The station consists of two side platforms serving two tracks. This station has a season ticket sales office. Chest-high platform edge doors were installed in February 2018, and brought into use from March 2018.
Adjacent stations
JR East
The station has a "Midori no Madoguchi" staffed ticket office.
Platforms
The JR East station consists of two island platforms serving three tracks. The outer platforms, 3 and 6, are generally used for services to and from Ōmiya and the Saikyō Line, while the inner platforms, 4 and 5, serving the same track, are generally used for Kawagoe Line services westward to Komagawa and Hachiōji via the Hachikō Line.
Adjacent stations
Passenger statistics
In fiscal 2015, the Tobu station was used by an average of 128,021 passengers daily, and the JR East station was used by an average of 38,343 passengers daily. The passenger figures for previous years are as shown below.
Fiscal year
Tobu
JR East
2000
35,181
2005
36,149
2010
121,558
36,780
2011
121,051
36,344
2012
123,242
36,936
2013
127,243
37,754
2014
125,687
37,327
2015
128,021
38,343
History
The station first opened as Kawagoe-nishimachi Station on the Tobu Railway from Ikebukuro on 1 April 1915. This was renamed Kawagoe Station on 22 July 1940 coinciding with the opening of the JNR station. The current elevated station building and concourse was opened in 1989. The west side of the station was enlarged in 2004 with the construction of additional sets of stairs to the JR platforms and a new Lumine building over the platforms. In 2007, the former "Fine" shopping and restaurant area within the Tobu side of the station was refurbished and reopened as "Equia Kawagoe". An additional "Equia" zone was opened above the Tobu ticket machine area in September 2008. Through-running to and from via the Tokyo Metro Fukutoshin Line commenced on 14 June 2008. From 17 March 2012, station numbering was introduced on the Tobu Tojo Line, with Kawagoe Station becoming "TJ-21". Through-running to and from and via the Tokyu Toyoko Line and Minatomirai Line commenced on 16 March 2013. Chest-high platform edge doors were installed on the Tobu Tojo Line platforms in February 2018, and brought into use from 17 March 2018.
From November 2012, work commenced on remodelling the west side of the station, with redesigned segregated access and parking for private cars, buses, and taxis, and an elevated pedestrian walkway leading directly from the station building. The walkway and new upper-level west entrance opened on 26 March 2014.
Bus services
The following long-distance express bus services operate from the south side of the station.
Narita Airport, operated jointly by Chiba Kōtsū, Kawagoe Motor Corp, and Tobu Bus West