List of Airport Service Quality Award winners
This list of Airport Service Quality Award winners is a representation of the world's airports, which have been recognised by the Airports Council International to be leading in customer satisfaction and have thus received an Airport Service Quality Award. The ACI gives out the ASQ, based on passenger satisfaction ratings in the ASQ Survey, which is a global survey based on interviews with passengers on the day of travel. Only airports which have participated in all four quarters of
the year and followed the sampling methodology of the ACI are eligible for an Award. Along with the World Airport Awards by Skytrax, this award is considered one of the most prestigious accolades in the industry.
Best Airports Worldwide
Best Airport by Region
Africa
Over 20 million passengers
Under 20 million passengers
Asia - Pacific
Over 20 million passengers
Under 20 million passengers
Europe
Over 20 million passengers
Under 20 million passengers
Latin America & Caribbean
Over 20 million passengers
Under 20 million passengers
Middle East
North America
Over 20 million passengers
Under 20 million passengers
Best Airport by Size
Over 40 million
25-40 million
15-25 million
5-15 million
Fewer than 5 million
Best Airport by Size and Region
Best Improvement
Best Domestic Airport
This award recognises airports, based on the results for overall satisfaction as rated solely by domestic passengers. The award has been replaced with the "Best Regional Airport" award in 2010.Year | 1st | 2nd | 3rd |
2006 | Austin–Bergstrom International Airport | Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport |
2007 | Halifax Stanfield International Airport | Austin–Bergstrom International Airport | Ottawa Macdonald–Cartier International Airport |
2008 | Chūbu Centrair International Airport | Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport |
Best Regional Airport
This award, replacing the "Best Domestic Airport" in 2010, has been classified since 2012 as recognising only airports with 2 million passengers or less.Year | Africa | Europe | Latin America & Caribbean | North America | Asia Pacific |
2010 | George Airport | Humberside Airport | Grantley Adams International Airport | Québec City Jean Lesage International Airport | |
2011 | Upington Airport | Keflavík International Airport | General Rafael Buelna International Airport | Québec City Jean Lesage International Airport | |
2012 | Upington Airport | Skopje "Alexander the Great" Airport | Victoria International Airport | ||
2013 | Upington Airport | Skopje "Alexander the Great" Airport | General Rafael Buelna International Airport | Québec City Jean Lesage International Airport | Netaji Subhas Chandra Bose International Airport |
2014 | Upington Airport | Murcia–San Javier Airport | Bachigualato Federal International Airport | Victoria International Airport | Langkawi International Airport |
2015 | Upington Airport | Skopje "Alexander the Great" Airport | Bachigualato Federal International Airport | Portland International Jetport |
Airport People Awards
This award recognizes those airports which have been rated by passengers as having the most courteous and helpful airport, airline and security staff.Year | Africa - Middle East | Americas | Asia Pacific | Europe |
2006 | Abu Dhabi International Airport | Halifax Stanfield International Airport | Incheon International Airport | Brussels Airport |
2007 | Halifax Stanfield International Airport | Incheon International Airport | Southampton Airport | |
2008 | Halifax Stanfield International Airport | Incheon International Airport | Southampton Airport |