List of Airport Service Quality Award winners


This list of Airport Service Quality Award winners is a representation of the world's airports, which have been recognised by the Airports Council International to be leading in customer satisfaction and have thus received an Airport Service Quality Award. The ACI gives out the ASQ, based on passenger satisfaction ratings in the ASQ Survey, which is a global survey based on interviews with passengers on the day of travel. Only airports which have participated in all four quarters of
the year and followed the sampling methodology of the ACI are eligible for an Award. Along with the World Airport Awards by Skytrax, this award is considered one of the most prestigious accolades in the industry.

Best Airports Worldwide

Best Airport by Region

Africa

Over 20 million passengers

Under 20 million passengers

Asia - Pacific

Over 20 million passengers

Under 20 million passengers

Europe

Over 20 million passengers

Under 20 million passengers

Latin America & Caribbean

Over 20 million passengers

Under 20 million passengers

Middle East

North America

Over 20 million passengers

Under 20 million passengers

Best Airport by Size

Over 40 million

25-40 million

15-25 million

5-15 million

Fewer than 5 million

Best Airport by Size and Region

Best Improvement

Best Domestic Airport

This award recognises airports, based on the results for overall satisfaction as rated solely by domestic passengers. The award has been replaced with the "Best Regional Airport" award in 2010.
Year1st2nd3rd
2006 Austin–Bergstrom International Airport Halifax Stanfield International Airport Ottawa Macdonald–Cartier International Airport
2007 Halifax Stanfield International Airport Austin–Bergstrom International Airport Ottawa Macdonald–Cartier International Airport
2008 Chūbu Centrair International Airport Halifax Stanfield International Airport Ottawa Macdonald–Cartier International Airport

Best Regional Airport

This award, replacing the "Best Domestic Airport" in 2010, has been classified since 2012 as recognising only airports with 2 million passengers or less.
YearAfricaEuropeLatin America & CaribbeanNorth AmericaAsia Pacific
2010 George Airport Humberside Airport Grantley Adams International Airport Québec City Jean Lesage International Airport
2011 Upington Airport Keflavík International Airport General Rafael Buelna International Airport Québec City Jean Lesage International Airport
2012 Upington Airport Skopje "Alexander the Great" Airport Victoria International Airport
2013 Upington Airport Skopje "Alexander the Great" Airport General Rafael Buelna International Airport Québec City Jean Lesage International Airport Netaji Subhas Chandra Bose International Airport
2014 Upington Airport Murcia–San Javier Airport Bachigualato Federal International Airport Victoria International Airport Langkawi International Airport
2015 Upington Airport Skopje "Alexander the Great" Airport Bachigualato Federal International Airport Portland International Jetport

Airport People Awards

This award recognizes those airports which have been rated by passengers as having the most courteous and helpful airport, airline and security staff.
YearAfrica - Middle EastAmericasAsia PacificEurope
2006 Abu Dhabi International Airport Halifax Stanfield International Airport Incheon International Airport Brussels Airport
2007 Halifax Stanfield International Airport Incheon International Airport Southampton Airport
2008 Halifax Stanfield International Airport Incheon International Airport Southampton Airport