Poste restante


Poste restante, also known as general delivery in North American English, is a service where the post office holds the mail until the recipient calls for it. It is a common destination for mail for people who are visiting a particular location and have no need, or no way, of having mail delivered directly to their place of residence at that time.

By country

Australia

Poste Restante is a long-established service within Australia run by the national postal service, Australia Post, which allows one’s post to be sent to a city-centre holding place. It will be held for up to 1 month and can be collected by providing proof of identity, such as a passport.
For example, for the Adelaide GPO one would address a letter or parcel thus:
The recipient would then need to go to the Adelaide GPO at 10 Franklin St to collect it when it was due to arrive or shortly afterwards.

Belgium

bpost uses the term Poste Restante, Postliggend or Postlagernd which needs to be indicated on the post together with the name, optionally the first name, full name of the post office, postal code and city. The recipient has one month to collect the post, after which it will be sent back to the sender. A special tax applies valued at the price of one stamp of value 2. As of 1 March 2018 this price is 1,74 €. This tax is usually paid by the recipient but can also be paid by the sender.

Bosnia and Herzegovina

In Bosnia and Herzegovina, mail is addressed to POSTE RESTANTE, which is written after the full name of the recipient as shown in their ID document or passport.

Cambodia

In Cambodia, mail is addressed to POSTE RESTANTE, which is written after the full name of the recipient. Parcels and letters should contain a phone number, but recipients are more likely to get notified by phone for a parcel.

Canada

uses the term "general delivery" in English, and "poste restante" in French. Travellers may use the service for up to four months, and it is also used in circumstances where other methods of delivery are not available.
Canada Post guidelines for addressing of letter mail stipulate that general delivery mail should be addressed in the following fashion:
where GD is the abbreviation for general delivery, and STN A is the station or post office. When the mail is to be delivered to a retail postal outlet, then the abbreviation RPO is used, and in French the station is indicated by SUCC for “succursale,” or retail postal outlet by "CSP" for “comptoir postal”. In the above example, the French version of the address would use "PR SUCC A" for the second line.

Croatia

In Croatia, mail is addressed to POSTE RESTANTE, which is written after the full name of the recipient.
In Croatia letters received to poste restante address are kept in post office for 30 calendar days.

Czech Republic

In Czech Republic, mail can be addressed to the post office if "POSTE RESTANTE" and the full name of the recipient is included. To retrieve the mail, the recipient has to have a valid ID, passport, or a driving licence. The mail will be retained for only 15 days.

Denmark

Mail is held for 14 days.

Finland

Poste restante is offered only in 17 selected post offices in Finland.
From 1 March 2019 onwards picking up Poste restante mail costs €3,10 per handover.
Prior to 1 April 2013, it was also possible to use a nickname instead of real name and without providing an ID.
In Finland letters received to poste restante address are kept in post office for 14 days after arrival.
The Poste restante service is not available at other service points or cities than the 17 listed here.
The address is entered using the following format:
Here 12340 represents the postal number of the post office. For example, Helsinki main post office is 00100 Helsinki. An item mailed with an address is redirected to a Posti outlet matching the postal code from where it can be picked up.

France

In France, La Poste offers the service for letters at an additional cost of €0.85, to be paid by the receiver. Packages are €4.00 each upon collection. Letters are kept for 15 days. The service is offered at any post office. The only requirement is to add 'Poste restante' after the recipient's name.

Germany

offer the service for all mail items under the Postlagernd service. Domestic items may make use of a passphrase instead of the recipients name if preferred. As a general rule, the item should be addressed to the Hauptpost of the location.
Address Format:
The phrase Kennwort: in front of the passphrase requires the consignee to specify the passphrase at time of collection.
Items may be collected from the designated post office upon production of valid identification and the passphrase.
It is important to use the term Postlagernd in preference to, or in conjunction with, Poste Restante to prevent returned mail.

Greece

In Greece you can send small parcels under 2 kg to the .
Address Format:
POSTE RESTANTE




Greece
To collect your mail if it is addressed and stamped to you by bring your passport and ID with you.

Hong Kong

In Hong Kong, Hongkong Post is responsible for handling the mail and mail can be sent to General Post Office only.
At the address side, mark the mail with "Poste Restante" or "存局待領" in bold.
The address format is like this:
The name of recipient must be real and in full. No initial or figure is allowed.

Hungary

Hungarian post requires poste restante delivery to be addressed to specific post offices. Additionally, the postal service provides a "pick-up" service for web-based businesses where a business can ship to a pick-up point.

India

offers a Poste Restante service of up to two months at various post offices throughout the country. Mail is addressed thus:
Carry a passport or some other form of national identification to pick it up.
In India, letters are said to be held for around a month, up to two in larger GPOs, before being returned; so ask the senders to add their return address, or to use your own home address for it.

Ireland

In Ireland An Post *Address Point* is ″A fixed address for those without a fixed home.″
An Post also offer Poste Restante, as a free service which allows visitors to a town to have their mail addressed to the local Post Office, where it will be held for collection.

Italy

In Italy, writing "fermoposta" together with the full name of the addressee and postal code will activate general delivery at the relevant post office. Letter post is retained for 30 days; parcel post is normally retained for 15 days, with an exceptional period of 1 month.

Japan

In Japan, the term Yuubinkyoku-dome indicates a Poste Restante mail.
The Japan Post Service guidelines for addressing stipulate that general delivery domestic mail should be addressed in the following fashion:
For international mail,
where "163-8799" is the postcode of the post office, "Nishi-Shinjuku, Shinjuku-ku, Tokyo-to" is the address of the post office, "Shinjuku-Yuubinkyoku" is the name of the post office, and “-dome" means "keep it there".
A poste restante mail will be kept in the post office for 10 days, identification is required for pickup.

Lithuania

In Lithuania, the words "Poste restante" or "Iki pareikalavimo" should be made bold.
For local mail:

Macau

offers Poste Restante service to Macau's visitors or those who do not have a fixed residence in Macau. Upon collection, the addressee needs to pay MOP 6.50 as the administration fee. The recipient's address must include the words 存局候領 or Posta Restante. The addressee's name must be real name, in conformity to his/her name shown on an identity card or passport. The address format is as follows:

Malta

offers Poste Restante service from a post office in the capital Valletta for up to three months, after which mail is returned to sender. Prior to using the service, the person must inform MaltaPost via email, and a means of identification needs to be provided when picking up the mail. Mail should be addressed as follows:

Netherlands

offers Poste Restante service for up to one month, after which the mail will be returned to the original sender. This service is provided by all Dutch post offices. Mail should be addressed thus:

New Zealand

offers a Poste Restante service of up to two months at various post offices throughout the country. Mail is addressed thus:

Norway

In Norway, Norway Post provides the Poste Restante service in all post offices. Ordinary mail is returned to sender three weeks after arrival. Parcels and registered letters are returned to sender after two weeks. Valid foreign identification for obtaining mail is limited to passports and European Identity cards. Mail is addressed according to the following format:

Poland

Mail should be addressed according to the following format:
where 12-345 represents the zip code of the post office and 6 represents post office number within given city. There is no address of a recipient on the envelope, and if no sender address is provided, mail is considered undeliverable after 14 days. Every Poczta Polska office is valid target for poste restante delivery and the service is provided with no additional cost. All types of mail, e.g. letters, parcels and money orders, can be sent to poste restante.

Portugal

In Portugal, CTT provides the Poste Restante service in all post offices. The mail will be kept in the post office until the last day of the following month after it was received. Mail is addressed according to the following format:
The recipient has to pay from €0,98 up to €3,01 tax in the act of receiving the mail depending on the weight.

Russia

The most widely available Russian mail delivery company, Russian Post, provides Poste Restante services. In order to collect parcel one have to provide his passport to prove his identity of receiver. The parcel may be stored up to 30 days depending on type of mail. The packages delivered by courier may be stored up to 15 days and letters – up to 30.
The information on parcels should be as following in order for the parcel to be stored:
The full name have to match the one specified by passport. The Russian phrase «До востребования» is important since it marks parcel as one to be stored in postal office until owner collects it.
Russian Post also advises to mark parcels by «Pоste Restante» when send abroad the same way..
According to new customs rules if parcel's cost exceeds certain level the recipient have to pay taxes.

Singapore

This service is only for the convenience of travelers to Singapore. The words "Poste Restante" or "To Be Called For" must appear next to the recipient's full name on a postal article.

Slovakia

In Slovakia, the post office will hold mail sent to an address containing words Poste restante, even when the full addess is specified. The post office will not notify the recipient about the delivery, and will hold the mail for 18 days, unless told otherwise by the sender. After that, the mail is returned back to the sender.
To pick up the mail, the recipient needs to show their ID card or passport. They also may have to provide a tracking number.

Slovenia

In Slovenia mail is addressed to POŠTNO LEŽEČE, which is written after the full name of the recipient.
In Slovenia letters received for a poste restante address are kept in post office for 15 calendar days.

Spain

Mail can also be received at Spanish Post Offices. There is normally no charge for the service. Poste Restante letters should be addressed Lista de Correos, followed by the address of the post office. Put your surname in capitals. An example Lista de Correos address is:
To find the address of the Correos nearest to you check at . Click on the Oficinas link for the Localizador de Oficinas.
When collecting mail from the post office you will need to show some form of identification such as a passport or photo driving licence. Specify that you are collecting a Lista de Correos item as these are stored separately from the other stored mail. The Lista de Correos mail is filed alphabetically and it may be worth asking them to check if an expected package was filed under your first name if they cannot find it under your surname. Post offices vary in how long they will hold your mail.
When addressing mail for Spain, always ensure there is a return address on the parcel or packet.

Sweden

Not all post offices offer poste restante. The address is entered using the following format:
Here, 123 45 represents the postal number of the post office. Post offices providing poste restante services can be located by searching for poste restante as "street address" in a given city and then searching for post offices with that postal number.

Switzerland

In Switzerland, all post offices offer poste restante for free for up to one month. Addressing takes the following format:
Here, 1234 represents the postal number of the post office. The correct street address can be found online.

Thailand

In Thailand, Only a destination post office with a storage facility for poste restante will offer this service. Sender should write Poste restante at ______ Post Office or Poste restante at a destination Post Office after the name of the recipient. For example.
or
There is a small amount of storage fee when picking up the mail or parcel. Keep in mind that the recipient must track the delivery status by themself via Tracking number provided. So it is recommended to deliver using Registered mail or EMS. Since regular mail delivery service does not provide a tracking number.

Turkey

For Istanbul, the main parcel and post restante office is in Sirkeci, a few minutes walk from the Sirkeci tram stop.

United Kingdom

In the United Kingdom, mail is addressed to POSTE RESTANTE, which is written after the full name of the recipient, then the name and full address of the destination post office, thus:
If only addressed to a town name, for example "POSTE RESTANTE, LONDON", mail will go to the closest main post office branch (there being more than a hundred crown offices – directly-managed post office branches – in London. Some small branches do not offer the poste restante service.
The sender should also include their return address. In the United Kingdom, the Royal Mail will hold mail posted from within the UK for two weeks, whereas mail posted from abroad is normally held for one month. If the recipient is at sea however, it will be held for two months. Where mail is not collected within that time, it will be returned to the sender, or if there is no sender indicated, will be treated as undeliverable. If the sender would like uncollected mail returned sooner, they can indicate this on the envelope. Timescales vary from country to country according to local practice.

United States

In the United States, the U.S. Postal Service uses the term General Delivery. Mail for general delivery to recipients in the United States is addressed in the following fashion:
MRS. JANE Q. SMITH
GENERAL DELIVERY
WASHINGTON, DC 20090‑9999

General delivery is normally available at only one facility under the administration of a post office with multiple facilities. Post offices that hold mail for general delivery may hold such mail for up to 30 days. When sending to general delivery, the optional add-on code is -9999.