ReServe Interactive is a company that develops and sells computer software for the hospitality market including hotels, restaurants, sports and entertainment facilities, clubs, wineries, and retirement communities. In operation since 1996, the company is headquartered in Delafield, Wisconsin, with its sales and service office located in Livermore, California. ReServe Interactive has developed applications for catering and event management, dining reservations, and table management. The software interfaces with related technology products, such as point-of-sale systems, room diagramming software, food and beveragemanagement systems, accounting software and e-mail programs.
History
Early years
ReServe Interactive was established in 1996 as Efficient Frontiers, and began doing business as ReServe Interactive in 2005.
Timeline
1996 - Efficient Frontiers founded by Beth Goodell and Lynn Carter
1999 - Ron Goodell joins Efficient Frontiers as VP & Chief Customer Relations Officer
2005 - Efficient Frontiers changes name to ReServe Interactive
2005 - ReServe introduces ReServe It/ReQuest It, a consumer-to-business connection enabling guests to make reservations or inquire about events from a merchant's website.
2006 - ReServe Interactive introduces ReServe Anywhere, a web-based version of its software
2007 - ReServe Interactive introduces its web-based Customer Self Service Portal
2007 - ReServe relocates Livermore sales and service offices
2007 - ReServe Interactive achieves 15-percent growth. The company extended its customer support/service hours and expanded its sales team.
2008 - ReServe launches new brand strategy, including updated look and feel, key messages and customer-facing website
2010 - ReServe Interactive launches ReServe University, a subscriber-based, interactive resource providing customers with training and support tools
2010 - ReServe Interactive selects Element Payment Services as its PCI DSS compliant solutions partner
2010 - ReServe Interactive releases ReServe It 2.0, a version of its online dining reservation software
2011 - ReServe Interactive launches ReServe Gateway, a web services platform that enables enterprise customers to integrate and share operational and financial data stored in their ReServe Interactive software with third-party software applications
ReServe Interactive Off-Premises Catering and Event Management software automates the banquet, private dining event and event management process. The software offers Event Lifecycle Technology, which breaks down catering and event management operations into a series of sequential steps that prompt the user with tasks to be completed in order to move an event ahead in its life cycle. The software manages the sales process, including menus and pricing, contracts and invoices, payments and discounts. The program also generates budgeting and revenue reports.
Dining reservations and table management software
The software manages table inventory, takes restaurant reservations, manages guest seating. The software provides a graphical representation of the dining room with interactive table status. It also gathers customer profiles for customer relationship management and to manage event or promotional activities.
Markets
ReServe Interactive caters to the needs of 14+ markets: caterers, colleges & universities, conference & convention centers, cruise lines, cultural institutions, entertainment centers & theaters, event facilities & banquet centers, food service contractors, golf courses & country clubs, hotels, resorts, casinos, private clubs, restaurants, stadiums, arenas, racetracks, wineries.
