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Remote monitoring and management
Remote monitoring
and
management
is the process of
supervising
and
controlling
IT systems
by means of locally
installed
agents
that can be
accessed
by a management
service provider
.
Functions
include the
ability
to:
install new or
updated
software
remotely
detect
new
devices
and automatically install the RMM
agent
and configure the device
observe
the
behavior
of the managed device and software for performance and diagnostic tasks
perform
alerting
and provide
reports
and
dashboards