TELUS International is a subsidiary of TELUS, a national telecommunications company in Canada. TELUS International provides multilingual customer serviceoutsourcing and digital IT services to global clients. Clients include corporations in fast-growing technology, travel and hospitality, financial services and fintech, games, telecommunications, and healthcare industries. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%.
Services
TELUS International's solutions cover customer experience, digital transformation, omnichannel solutions, IT lifecycle, advisory and digital consulting, risk management, and back-office support. TELUS International has contributed to industry knowledge, mostly through white paper development on topics that include chatbot implementation, outsourcing best practices, and delivering omnichannel customer experience.
History and acquisitions
2005: TELUS invests in Ambergris Solutions, a BPO company in the Philippines, to offer additional customer service for North America.
2007: Ambergris Solutions rebrands to TELUS International.
2008: TELUS International invests in Transactel to establish CX centers in Guatemala and El Salvador.
2012: TELUS International invests in CallPoint New Europe and expands into Bulgaria and Romania.
2014: Callpoint New Europe rebrands to TELUS International.
2015: Transactel rebrands to TELUS International.
2016: Baring Private Equity Asia takes a 35% stake in TELUS International. TELUS holds the remaining 65%.
2017: TELUS International acquires Voxpro Group and expands locations in the U.S. and establishes a presence in Ireland.
2018: TELUS International invests in Xavient Digital for their digital and IT solutions portfolio and to enable delivery centers in India.
2020: TELUS International acquires Competence Call Center, significantly expanding European presence, operations, and client base.
Offices
TELUS International maintains delivery centers across North and Central America, Europe and Asia and is known for its strong “employee-first” corporate culture and inspiring workspaces.
TELUS Days of Giving
TELUS Days of Giving is a charitable initiative in which team members volunteer in their local communities. In 2018, over 12,000 TELUS International team members participated in TELUS Days of Giving events around the globe. Events included building a community center in Romania, constructing a health clinic in Guatemala, developing a youth center in El Salvador, planting forests in Bulgaria and renovating schools in the Philippines.
Awards and recognition
TELUS International was recognized with an Achievers 50 Most Engaged Workplaces Award and Gold in the Employer of the Year category for Business Services at the Stevie Awards for Great Employers in 2019. In 2019, TELUS International was rated a Leader and Star Performer in the Everest Group PEAK Matrix industry assessment, and was the only IT and BPO-classified provider that achieved Leader status. They also received the 2019 Corporate Social Responsibility and Environmental Leadership Award from Frost & Sullivan. In 2020, for the fourth consecutive year, TELUS International was named on the IAOP Global Outsourcing 100 list in the Leader category.
