The Mix is a digital charity in the United Kingdom. Their main remit is ‘to take on the embarrassing problems’ and subjects close to the hearts of the young people who use its service, including any things from exam stress to sex. Specifically, the charity works with anybody under the age of 25, providing them ‘essential support’ via a range of different channels, inclusive of a free helpline and chat service, articles and peer-to-peer community chats. Alongside this, The Mix provides opportunities for young people to have a say on what the charity supports and campaigns for, and provides volunteer and training opportunities.
History
The Mix began its merge in January 2016, emerging formally as The Mix in March 2016. The merge happened between YouthNet and Get Connected. Both charities were focused on engaging young people, with YouthNet providing online support and advice and Get Connected running a telephone helpline. Both services remain part of The Mix's offering.
Core services
The Mix offers all of its support digitally, which means their core services are delivered across multiple channels and always remotely. Their services include:
Article content
Video content
A free and anonymised helpline
Crisis messenger
Community forums
Email
Group chats
Counselling (this is free and instigated by self-referrals
Apps and tools
"Stressheads" is an app available on Android and iOS devices, and through internet browsers, designed as a distraction tool for young people. It was co-created by a group of young volunteers, YouthNet and Neon Tribe. It was supported by Capital One. "Stepfinder" is a mobile app available on iOS devices that helps young people pin-point the nearest support service to them. The app was developed with Scramboo. "Motimator" is a mobile app available on Android and iOS devices, created to inspire and motivate young job-seekers on their journey to employment. It was launched by YouthNet, together with O2. "Home Truths" is a web tool that helps young people to live independently and understand what to expect from living on their own for the first time. This tool was built with the support of Experian and Affinity Sutton. "Define Me" is a web tool that helps young people translate their experiences into skills employers are looking for. It was developed with the support of UBS AG. "Let’s Talk Consent Tool" is a web app that guides users through a series of questions designed to help people understand if they are legally allowed to have sex with someone.
Youth research and insights
To build a better understand of young people and respond to their needs, The Mix develops many of its services in coordination with young people – through co-creation sessions. It has also led several research pieces to better understand young people, their behaviour, the challenges they face and the lives the lead. These include:
Youth Employability: Pining Down the Future of Digital Badging - A report that concluded a two-year project. Its intention was to improve youth employability in the UK and Denmark by developing informal learning options online that could be recognised with the awarding of a digital badge that could be transferable across Europe. Funded by the European Union through the Erasmus+ programme and conducted by The Mix and the Centre for Digital Youth Care.
YouthLabs – Young People’s on-going relationship with social media - An ethnographic research project created by YouthNet and DigitasLBi. It was designed to capture the voices, opinions and concerns of young people engaging with social media in the UK.
Connected Generation report - Get Connected asked 5,000 children and young people under 25 across the UK about the issues they face in the modern world, as well as how well they feel supported and how they prefer to seek help if they face a personal problem
Connecting the dots - YouthNet conducted a three-month, collaborative research project with employers, sector colleagues working around employability and young people to explore the role that digital support can play in supporting a young person’s journey to work.
Hidden homelessness in young people - A research project that explored how young people reach a state of homelessness. YouthNet led a six-month, collaborative research project with leading housing experts and young people to explore the role that digital support can play in supporting those young people experiencing homelessness.
Supporting young people through mobile technology - This research identified insights and trends in the way young people seek help in the mobile environment. It demonstrates YouthNet’s innovative approach to supporting them.
Organisation
The Mix is made up of a mixture of paid staff and volunteers. It is one of eight charity partners working with The Royal Foundation of The Duke and Duchess of Cambridge and The Duke and Duchess of Sussex to deliver Heads Together, a nationwide campaign challenging stigma around mental health. It works with several other organisations – including CentrePoint - to deliver support services to young people. The CEO is Chris Martin
