UTC is one of the efforts and initiatives of the Malaysian government to provide urban communities a centralised location for core government agencies, public amenities and services of private sectors. It is part of the National Blue Ocean Strategy which was introduced to improve the quality of services through strategic partnerships between government agencies and the private sector. National Strategy Unit under Ministry of Finance Malaysia is tasked to establish and monitor all the UTCs in Malaysia. UTC comprises ten clusters of facilities and services, namely: common governmental services; health services; security services; education, training and employment services; financial services; business and entrepreneurial development services; utility services; youth development services; welfare and community development services; and non-governmental organization services.
Government Agencies
Core government agencies mostly available in all UTCs:
Public Amenities
Public amenities may vary from one UTC to the other depending on the location and size of the centre:-
The UTC Kedah is located at Kompleks UTC Kedah, Alor Star, Kedah. It was officiated by the Prime Minister, Datuk Seri Najib Tun Razak on 16 August 2013. The building, formerly known as Kompleks Majlis Bandaraya Alor Setar. The centre covers the area of 23,226 sq metres, making it the biggest UTC in the country.
UTC Kuala Lumpur
The UTC Kuala Lumpur is located at Pudu Sentral, Jalan Tun Tan Cheng Lock, 50550 Kuala Lumpur. It is the second UTC after Melaka, and was officiated by the former Prime Minister, Datuk Seri Najib Tun Razak on 22 September 2012.
Government Agencies
Specific federal and state government agencies that are available at UTC Kuala Lumpur:-
UTC Melaka
The UTC Melaka is located at Jalan Hang Tuah, 75300 Melaka. It is the first UTC in Malaysia, and was officiated by the Prime Minister, Datuk Seri Najib Tun Razak on 23 June 2012.
Government Agencies
Specific federal and state government agencies that are available at UTC Melaka:-
The UTC Perak is located at Pasar Besar Ipoh, Ipoh, Perak. It is the third UTC after Melaka and Kuala Lumpur, and was officiated by the Prime Minister, Datuk Seri Najib Tun Razak on 15 February 2013.
The UTC Pahang is located at Bangunan UTC Pahang, Jalan Stadium, 25200 Kuantan, Pahang. It was officiated by the Prime Minister, Datuk Seri Najib Tun Razak on 11 April 2013. The building was formerly a bus and taxi terminal known as Terminal Makmur. The bus and taxi terminal was moved to Terminal Kuantan Sentral.
Government Agencies
Specific federal and state government agencies that are available at UTC Pahang:-
UTC Sabah is located at UTC Kota Kinabalu, Lorong Belia, 88000 Kota Kinabalu, Sabah. The sixth UTC was soft launched by the Second Finance Minister, Dato' Seri Ahmad Husni Hanadzlah on 23 January 2014, and was officially launched by the Prime Minister, Datuk Seri Najib Tun Razak on 15 November 2014.
Tawau
UTC was opened on 15 August 2016 at the Tanjong Market. The UTC operates at levels 2 and 6 of the market.
The third UTC in Sabah and 17th in Malaysia was opened in Keningau on 17 November 2016. The UTC was built at a cost of RM 29 million. The UTC will serve the districts of Keningau and neighbouring districts like Tambunan, Nabawan, Tenom and Sipitang.
UTC Sarawak is located at Aras 2, UTC Sarawak, Jalan Bukit Mata, 93100 Kuching, Sarawak. It was opened to public on 1 October 2014 and was officiated by the Prime Minister, Datuk Seri Najib Tun Razak on 26 February 2015. The establishment of UTC Sarawak was announced by the Secretary-General of the Ministry of Finance, Tan Sri Dr Mohd Irwan Serigar Abdullah on 18 July 2013.
Miri
UTC Miri is the second UTC in Sarawak, and is located at Miri City Council multi-storey carpark. The UTC was opened to public on 16 March 2016. Agencies operating at the UTC are Miri City Council, Sarawak Energy Bhd, Laku Management, Police, Inland Revenue Board, Treasury Department, Sports and Youth Department, National Registration Department, Welfare Department, Miri Resident office, Miri District Office and Immigration Department.
Sibu
In October 2015, it is announced that Level 8-10 of Sibu Central Market will be converted into a one-stop UTC that serves Sibu and the surrounding areas. The UTC started its operation on 14 March 2016 and houses the offices of Immigration Department, National Registration Department, Sibu Water Board, Sarawak Energy Corporation, State Treasury Department, Resident's Office, District Office, Road Transport Department, 1Malaysia Clinic, Police Department and several other Federal offices. The MYR 32.3 million UTC was officially opened by the Deputy Prime MinisterDatuk Seri Ahmad Zahid Hamidi on 22 April 2016.
Mini UTC
Although the Government's initial objective was to establish a UTC in all state capital and also Mini-UTC in densely populated areas like Sentul and Keramat in Kuala Lumpur, the exploding demand for UTC including that of Mini-UTCs made the Government to upgrade Mini-UTCs to be named as a UTC by itself. All the UTCs established in state capital will be known by the state's name, e.g.: UTC Kedah in Alor Setar, while UTC established in city's will be known by the city/town name, e.g.: UTC Sungai Petani. This is inline with Government's aspiration to bring the services closer to people. By having UTC it is a recognition for the city/town as an urban area.
UTC Sentul (Formerly known as Mini UTC Sentul)
The Mini UTC Sentul is located at Kompleks Perniagaan dan Komuniti, Bandar Baru Sentul, Kuala Lumpur. It is the first mini UTC built in the country, with the cost of RM 7.7 million. The centre was officiated by Federal Territories Minister Datuk Seri Tengku Adnan Tengku Mansor on 16 March 2013.
UTC Keramat (Formerly known as Mini UTC Keramat)
The establishment of Mini UTC Keramat at the Keramat Mall was announced by Federal Territories Minister Datuk Seri Tengku Adnan Tengku Mansor on 8 June 2013, in order to generate more traffic to the mall. It was further confirmed by Titiwangsa Member of Parliament Datuk Johari Abdul Ghani on 1 June 2014 that the centre is expected to be operational by the end of 2014.
List of Proposed / In Progress UTCs
Seven UTCs are to be developed in 2015 in Negeri Sembilan, Perlis, Kelantan and Terengganu; three of these centres are mini UTC in Kedah, Sabah and Sarawak costing approximately RM 200 million.
