Victoria's Secret
Victoria's Secret is an American lingerie, clothing, and beauty retailer known for high visibility marketing and branding starting with a popular catalog and followed by an annual fashion show with supermodels dubbed Angels. As the largest retailer of lingerie in the United States, the brand has struggled since 2016 due to shifting consumer preferences and ongoing controversy surrounding the business practices of corporate leadership.
Founded in 1977 by Roy and Gaye Raymond the company's five lingerie stores were sold to Leslie Wexner in 1982. Wexner rapidly expanded into American shopping malls, growing the company into 350 stores nationally with sales of $1 billion by the early 1990s when Victoria's Secret became the largest lingerie retailer in the United States.
From 1995 through 2018, the Victoria's Secret Fashion Show was an essential part of the brand's image featuring an annual runway spectacle of models promoted by the company as fantasy Angels. The 1990s saw the company's further expansion throughout shopping malls along with the introduction of the miracle bra, the new brand Body by Victoria, and the development of a line of fragrances and cosmetics. In 2002 Victoria's Secret announced the launch of PINK, a brand that was aimed to appeal to teenagers. Starting in 2008, Victoria's Secret expanded internationally, with retail outlets within international airports, franchises in major cities overseas, and in company-owned stores throughout Canada and the UK.
By 2016, Victoria's Secret market share began to decline, increasingly giving way to a growing consumer preference for athleisure. The company canceled the circulation of their famous catalog in 2016. The brand struggled to maintain its market position following ongoing criticism and controversy over the unsavory behavior and business practices of corporate leadership under Wexner and Ed Razek. As of May 2020, with over 1,070 stores, Victoria's Secret remained the largest lingerie retailer in the United States. Parent company L Brands announced the planned closure of 250 Victoria's Secret and Pink stores in 2020, a nearly 25 percent reduction of all retail locations, following the COVID-19 pandemic.
History
1977–1981
Victoria's Secret was founded by Roy Raymond, and his wife, Gaye Raymond, on June 12, 1977. The first store was opened in the Stanford Shopping Center in Palo Alto, California. Years earlier, Raymond was embarrassed when purchasing lingerie for his wife at a department store. Newsweek reported Roy Raymond stating: "When I tried to buy lingerie for my wife, I was faced with racks of terry-cloth robes and ugly floral-print nylon nightgowns, and I always had the feeling the department store saleswomen thought I was an unwelcome intruder." Raymond reportedly spent the next eight years studying the lingerie market.At the time when the Raymonds founded Victoria's Secret, the undergarments market in America was dominated by pragmatic items from Fruit of the Loom, Hanes, and Jockey, often sold in packs of three at department stores, while lingerie was reserved for special occasions such as one's honeymoon. Considered niche products, lingerie items were only found in specialty shops like Frederick's of Hollywood, located “alongside feathered boas and provocative pirate costumes“. In 1977, Raymond borrowed $40,000 from family and $40,000 from a bank to establish Victoria's Secret: a store in which men could feel comfortable buying lingerie. The store was named in reference to Queen Victoria and the associated refinement of the Victorian era, while the "secret" was hidden underneath the clothes.
Victoria's Secret grossed $500,000 in its first year of business, enough to finance the expansion from a headquarters and warehouse to four new store locations and a mail-order operation. The fourth store, added in 1982 at 395 Sutter Street, operated at that location until 1990, when it was moved to the larger Powell Street frontage of the Westin St. Francis.
In April 1982, Raymond sent out his 12th catalog at a cost to customers of $3 ; catalog sales accounted for 55% of the company's $7 million annual sales that year. Victoria's Secret was a minor player in the underwear market at this time, with the business described as "more burlesque than Main Street."
1982–1990
In 1982, Victoria's Secret had grown to five stores, a 40-page catalog, and was grossing $6 million annually. Raymond sold the company to Les Wexner, creator of Limited Stores Inc of Columbus, Ohio, for $1 million. In 1983, Wexner revamped Victoria's Secret's sales model towards a greater focus on female customers. Victoria's Secret transitioned into a mainstay that sold broadly accepted underwear with "new colors, patterns and styles that promised sexiness packaged in a tasteful, glamorous way and with the snob appeal of European luxury" meant to appeal to female buyers.To further this image, the Victoria's Secret catalog continued the practice that Raymond began: listing the company's headquarters on catalogs at a fake London address, with the real headquarters in Columbus, Ohio. The stores were redesigned to evoke 19th century England.
The New York Times reported in 1982 that the financial success of the Victoria's Secret catalog influenced other catalogs by presenting lingerie as "romantic and sensual but tasteful", "in which models are photographed in ladylike poses against elegant backgrounds." Howard Gross became president in 1985. In October of that year, the Los Angeles Times reported that Victoria's Secret was stealing market share from department stores; in 1986, Victoria's Secret was the only national chain devoted to lingerie.
The New York Times reported that Victoria's Secret swiftly expanded to 100 stores by 1986. and described it in 1987 as a "highly visible leader" that used "unabashedly sexy high-fashion photography to sell middle-priced underwear." In 1990, analysts estimated that sales had quadrupled in four years, making it one of the fastest growing mail-order businesses. Sales and profits from the catalog continued to expand due to the addition of clothing, swimwear and shoes and wider circulation.
Cynthia Fedus-Fields oversaw the company's direct business, including its catalog, from the mid-1980s until 2000. During her tenure, total revenues increased to nearly $1 billion. In 1987, Victoria's Secret was reported to be among the best-selling catalogs.
1991–2005
Victoria's Secret experienced quality problems with their product in the early 1990s and was working to resolve the issues. In 1991, Howard Gross was assigned to fix the L Brands subsidiary Limited Stores. In 1993, Business Week reported that both divisions suffered. Gross was succeeded by Grace Nichols, who worked to improve the product quality. The company's margins tightened, resulting in a slower growth of profits.Victoria's Secret expanded beyond apparel in the 1990s with the launch of their own line of fragrances in 1991, followed by their entrance into the billion dollar cosmetics market in 1998.
Victoria's Secret introduced the Miracle Bra in 1993, selling two million within the first year. When faced with competition from Sara Lee's WonderBra a year later in 1994, the company responded with a TV campaign. At the same time, in 1994, Wexner discussed the creation of a company fashion event with Ed Razek. The first Victoria's Secret Fashion Show, held in 1995 in New York, became a mainstay for the company’s image for the next 23 years.
By 1998, Victoria's Secret's market share of the intimate apparel market was 14 percent and the company also entered the $3.5 billion cosmetic market. The following year, in 1999, the company added the Body by Victoria line. The catalog had achieved "an almost cult-like following”. In May 2000, Cynthia Fedus-Fields stepped down as CEO after delivering record profits in 1999 and early 2000. Fedus-Fields later stated that, up until the point of her departure, the company was guided by sensibilities of what a European woman would choose to wear. After her departure in 2000, the brand pursued an image that was “much more blatantly sexy.”
In May 2000, Wexner installed Sharen Jester Turney, previously of Neiman Marcus Direct, as the new chief executive of Victoria's Secret Direct to turn around catalog sales that were lagging behind other divisions. Forbes reported Turney stating, "We need to quit focusing on all that cleavage." In 2000, Turney began to redefine Victoria's Secret catalog from "breasts—spilling over the tops of black, purple and reptile-print underthings" to one that would appeal to an "upscale customer who now feels more comfortable buying La Perla or Wolford lingerie."; "dimming the hooker looks" such as "tight jeans and stilettos"; and moving from "a substitute for Playboy in some dorm rooms," to something closer to a Vogue lifestyle layout, where lingerie, sleepwear, clothes and cosmetics appear throughout the catalog. Beginning in 2000, Grace Nichols, CEO of Victoria's Secret Direct, led a similar change at Victoria's Secret's stores—moving away from an evocation of 1800s England.
2006–present
By 2006, Victoria's Secret's 1,000 stores across the United States accounted for one third of all purchases in the intimate apparel industry.In May 2006, Wexner promoted Sharen Jester Turney from the Victoria's Secret catalog and online units to lead the whole company. In 2008, she acknowledged "product quality that doesn't equal the brand's hype." In September 2006, Victoria's Secret reportedly tried to make their catalog feel more like magazines by head-hunting writers from Women's Wear Daily.
The company had about a third of the market share in its category in 2013.
In February 2016, Turney stepped down as CEO of Victoria's Secret after serving for a decade. Victoria's Secret was split into three divisions: Victoria's Secret Lingerie, Victoria's Secret Beauty, and Pink, each with a separate CEO. In 2016, direct sales only grew 1.6% and fell by 7.4% in the last quarter of the year, typically a high revenue period due to the holidays. The company discontinued its use of a print catalog and dropped certain categories of clothing such as swimwear. Sales revenue continued to stagnate and drop in early 2017.
In November 2018, it was announced that CEO Jan Singer had resigned amid declining sales. According to The Wall Street Journal, quarterly same-store sales in the last two years raised only once. The announcement came one week after CMO Ed Razek made the controversial comment that the company doesn't cast transgender or plus-size models in its annual fashion show "because the show is a fantasy." After a 40% stock plunge in a single year, Victoria's Secret announced the closure of 53 stores in the U.S. in 2019, as well as the relaunch of its swimwear line. L Brands, the parent company of Victoria's Secret, came under public pressure in 2019 from an activist shareholder of Barrington Capital Group who took issue with the performance of Razek and urged the company to update its brand image and switch up its predominantly male board of directors.
In August of 2019, chief marketing officer, Ed Razek, resigned. Also in 2019, executive vice president April Holy stepped down after 16 years. On November 21, 2019 it was announced that Victoria's Secret will no longer hold their annual fashion show, indicating a change in marketing strategy.
In January 2020, L Brands chairman and CEO Lex Wexner was in talks to step down. Reports of widespread bullying and harassment at Victoria's Secret surfaced in February 2020. The company announced a sale in February 2020 to private equity firm Sycamore Partners for $525 million, with L Brands retaining a 45% minority stake. On April 22, 2020, the WSJ reported that Sycamore Partners wanted out of the deal which included exceptions for a pandemic. The deal ultimately fell through. Wexner stepped down but maintains a role as chairman emeritus.
A shareholder filed a lawsuit, June 2020, against the company for inaction following reports of harassment, discrimination, and retaliation at Victoria's Secret.
Products
In addition to the primary brand of lingerie for Victoria's Secret, the company has secondary product lines: namely, activewear known as Victoria sports, swimwear, and a beauty division with fragrances, make-up, accessories, and other bath and body products.The swimwear, introduced in 2002, was made available until April 2016, when the company announced that the line would end and be replaced by a new line of activewear. The swim line was relaunched in November 2018. In March 2019, the swim line was made available in shops.
In 2010, Victoria's Secret launched the Incredible bra.
The company released the Victoria's Secret Designer Collection in 2012, described by Vogue as the company's "first high end lingerie line."
In 2016, Victoria's Secret confined the elimination of swimwear, apparel, shoes, and accessories.
In 2017, the company began to put more emphasis on bralettes and sports bras to appeal to a younger customer base.
In 2019, Victoria's Secret relaunched its product line of eyewear and footwear, in hopes of boosting struggling sales for the brand.
Operating divisions
The Victoria Secret's brand is organized into three divisions: Victoria's Secret Stores, Victoria's Secret Direct, and Victoria's Secret Beauty. The change was made in 2016 by Wexner to “refocus on core business” and it required each division to have its own CEO.Victoria's Secret stores
The physical store locations were an important part of establishing the brand and remained concentrated in the United States from 1977 until the early 2000s.Victoria's Secret stores took over the lingerie market during the 1980s by using a fabricated sense of Britain, featuring this romantic styling and soft classical music. In the early years, Wexner himself was involved in carefully orchestrating store interior design through the use of English floral wallpaper circa 1890, gilded fixtures, classical music, soft lighting, the scent of old-fashioned sachet, and elegant perfume bottles that "look like your grandmother's crystal". During the 1990s, in-store sales at Victoria's Secret increased by 30% after the company tracked and applied data analysis of where specific styles, sizes, and colors were selling. The decade also brought an expansion of store size to triple from 1,400 square feet to an average 4,500 square feet. The trend continued into 2002 when the average Victoria's Secret store was 6,000 square feet.
In 2000, the Los Angeles Times reported that the company continued the practice of putting on "a British air—or what the Ohio-based chain thinks Americans believe is British. Boudoirish. Tony. Upscale."
By 2010, there were 1,000 Victoria's Secret lingerie stores and 100 independent Victoria's Secret Beauty Stores in the United States, mostly in shopping centers, then offering bras, panties, hosiery, cosmetics, and sleepwear.
International stores
The international expansion of Victoria's Secret stores began in 2008. As of 2016, L Brands maintained control of operations at company-owned stores in Canada, the UK, and China but relied on franchises elsewhere in the world for its Victoria's Secret Beauty & Accessory locations.Canada
The drive for growth coupled with a maturing American retail market led to a shift towards expansion, first into Canada. In 2010, the first Canadian store opened in Edmonton, Alberta and by 2014 was reported to have "sales second only to those of the company's Manhattan flagship." In 2012 Victoria's Secret opened a store in Quebec. Several of the company's stores in Canada are considered large by retail standards and span more than 10,000 square feet each. As of 2020, the company's Canadian locations included cities in all ten provinces, from British Columbia all the way to the Maritimes. However, the company announced, in May 2020, plans to permanently shutter 13 of its 38 Canadian stores, representing a loss of one third of the Canadian fleet.United Kingdom
Victoria's Secret opened a store at the Westfield Shopping Centre, Stratford, London in July 2012. Their flagship store on New Bond Street, London followed in August 2012. Locations in the United Kingdom include the cities of Leeds, Manchester, Sheffield, Birmingham, Bristol, Westfield London, Bluewater, Brent Cross and Glasgow. As of June 2020, there were 25 stores in the United Kingdom. That same month, Retail Dive reported that as the brand's UK arm filed the "equivalent of Chapter 11" bankruptcy, as it struggled with falling sales, profits, and market share.China
In 2016, it was reported that L Brands fully purchased 26 stores back from its franchise partners in China. The company announced plans to expand on the existing 26 Victoria’s Secret Beauty & Accessory stores, through the addition of flagship stores in Shanghai and Beijing.Reuters reported that, as of June 2020, Victoria's Secret had two dozen stores in Greater China. That same month, the company permanently closed its 50,000 square foot flagship store in Causeway Bay, Hong Kong after only two years of operation.
Victoria's Secret Direct
Catalog (1977 - 2016)
Prior to the emergence of e-commerce, the company's catalogs were a key aspect of successfully marketing a product considered risqué to consumers in the privacy of their own homes. According to Joseph Sugarman, the 1979 catalog was “a lot more sensuous” and took the form of “an upmarket version of a Frederick's of Hollywood lingerie catalog.”The New York Times reported that the success of Victoria's Secret catalogs influenced others to present lingerie as "romantic and sensual but tasteful" with models photographed in elegant settings. The company was known for accepting phone orders at any hour which helped it establish dominance of the lingerie market. The Los Angeles Times described the catalog in 2000 as having achieved "an almost cult-like following." The company was mailing more than 400 million catalogs annually in 2010.
In May 2016, the brand decided to discontinue the catalog which had run at a cost of $125 million to $150 million annually due to concern that catalogs had grown stale as a marketing device and confidence that sales would not be affected.
E-commerce
Victoria's Secret spent three years building an e-commerce website that was officially launched on December 4, 1998. Following heavy promotion of the 1999 fashion show, the website experienced high traffic volumes, with visitors enduring "slowdowns and bottlenecks" while viewing the first online fashion show on February 3, 1999. Ad placement in the Wall Street Journal and a 30-minute TV spot during the Super Bowl contributed to drive record numbers of visitors to the website.Victoria's Secret Beauty
In 1998, Intimate Brands Inc., the parent company of Victoria's Secret, created a new entity: Intimate Beauty Corporation. The goal for Intimate Beauty Corporation was to manage and develop the bath, fragrance and cosmetic products for Victoria's Secret. By 2006 the Victoria's Secret Beauty division had reported sales of nearly US$1 billion. The company sought to expand its beauty and accessories stores at airports around the world in the early 2010s.Franchise locations worldwide (VSBA)
Victoria's Secret Beauty opened a provisional UK boutique at Heathrow Airport in 2005 through partnership with World Duty Free.In 2010, Victoria's Secret expanded with Victoria’s Secret Beauty & Accessory franchises internationally. That year M.H. Alshaya Co. opened the first Victoria's Secret store in the Marina Mall in Kuwait, selling cosmetics and accessories but not the company's lingerie line. Two VSBA stores were opened in the early 2010s at Schiphol International Airport, Netherlands. That same year the first Latin American franchise store opened in Isla Margarita, Venezuela, followed by a store in Bogota, Colombia, in July 2012. An additional store opened in the Multiplaza Mall in San Salvador, El Salvador in 2012.
A Caribbean location opened in November 2011 at Plaza Las Americas in San Juan, Puerto Rico followed by a store in Santo Domingo, Dominican Republic at the Agora, and Sambil Santo Domingo malls in 2012. In July 2012 the first Polish store opened at the Złote Tarasy shopping mall in Warsaw, also operated by M.H. Alshaya Co..
A Serbian store opened in January 2014 at the Nikola Tesla Airport in Belgrade.
As of 2016, L Brands had more than 370 VSBA franchise shops worldwide, with the company's largest international market reportedly in Turkey and the Middle East.
Corporate affairs
Ownership and name
The company's business name changed from Victoria's Secret, Inc. to Victoria's Secret Stores, Inc., after the 1982 sale to Wexner. In 2005, the name was revised to Victoria's Secret Stores, LLC.Victoria's Secret was originally owned by The Limited.
Victoria's Secret's parent company was Intimate Brands, a separately traded entity with Ed Razek as president. In 2002, Intimate Brands was combined with the Limited, then renamed Limited Brands.
By 2006, the majority of the revenue for Limited Brands came from Victoria's Secret and Bath & Body Works.
In July 2007, Limited Brands sold a 75% interest in Limited Stores and Express to Sun Capital Partners, in order to focus on expanding their Victoria's Secret and Bath & Body Works units. The sale resulted in Limited Brands taking a $42 million after-tax loss.
In 2013, parent company Limited Brands officially changed its name to L Brands.
Victoria's Secret recorded peak worldwide net sales in 2016 of US$7.78 billion. In 2019, worldwide net sales had receded to US$6.81 billion.
Management structure
At Victoria's Secret Stores, Howard Gross was promoted to president of the division in 1985. Grace Nichols succeeded Gross and led the division from 1991 through 2007. Victoria's Secret Stores was helmed by Lori Greely from 2007 until 2013.Cynthia Fedus-Fields served as president and CEO and oversaw Victoria’s Secret’s Direct business, including its catalog, from the mid-1980s until 2000. She was succeeded, in May 2000, by Sharen Jester Turney as chief executive of the division. Turney stepped down in 2016 and was succeeded by Jan Singer as CEO of Victoria's Secret Direct from 2016 to 2018. John Mehas was appointed CEO starting in 2019.
Hired by L Brands in 1998, Robin Burns was CEO of Victoria's Secret Beauty until 2004. Burns was succeeded in August 2004 by duo Jill Granoff, COO, and Sherry Baker, president. In May 2006, Christine Beauchamp was named president and CEO of Victoria's Secret Beauty. Shashi Batra was appointed president of the division in 2009. In November 2012 Susie Coulter became president of Victoria's Secret Beauty. Greg Unis was hired to serve as CEO of the beauty division in 2016.
Manufacturing and environmental record
In 2006 the Financial Times reported that Victoria's Secret paid factory workers $7 per day to make bras in Thailand. The Huffington Post stated in 2011 that working conditions in factories producing Victoria's Secret items in Jordan were comparable to slave labor as a result of the Jordan–United States Free Trade Agreement, which retreated from standards established in the 1990s. In 2012, Victoria's Secret was manufacturing bras in the South Indian city of Guduvanchery.After years of pressure from environmentalists, Victoria's Secret's and a conservation group reached an agreement to make the catalog more environmentally friendly in 2006. Catalog wood pulp required 10 percent recycled paper and must avoid source forests with woodland caribou habitat in Canada, unless certified by the Forest Stewardship Council. The company bought organic and fair trade-grown cotton to make some of its panties in 2012.
Marketing
The mail order catalog was the primary form of marketing used by the company in the 1970s. Early catalogs featured lingerie-clad models holding violins and glasses of sherry. Catalog marketing shifted towards female models accompanied by men for several years in the 1980s, a practice that was eventually abandoned by 1991.In the early 1980s, Victoria's Secret used FCB/Leber Katz Partners for the development of their brand, marketing, and advertising.
In 1989, FCB/Leber Katz Partners and Victoria's Secret executed a national advertising campaign with a ten-page glossy insert in the November issue of Elle, Vogue, Vanity Fair, Victoria, House Beautiful, Bon Appetit, New Woman, and People magazines. Victoria's Secret used the insert to announce their expansion into the toiletries and fragrance business. Prior to the insert, the company's growth had been driven by their catalog, sporadic ads in fashion publications, and word of mouth.
Ed Razek joined in-house branding operations at the Limited in the 1980s and increasingly began to shape the marketing and branding at Victoria's Secret. However, Razek credited Wexner as the creative force behind much of the marketing. The company gained notoriety in the early 1990s after it began to hire supermodels for its advertising and fashion shows. Well known models hired in the early 1990s included Stephanie Seymour, Karen Mulder, Yasmeen Ghauri, and Jill Goodacre. The models helped the brand gain an audience and were soon featured in televised commercials.
The Victoria's Secret Fashion Show, was a major marketing tool used by L Brands from 1995 to 2018. The show was a mix of "beautiful models scantily clad in lingerie" and A-list entertainers that over time became "less about fashion and more about show". The 2000 fashion show in France was produced with the help of Harvey Weinstein.
In 1999, a 30-second Super Bowl advertisement resulted in one million visits to the company's website within an hour of airing.
Victoria's Secret sued a strip-mall store in Elizabethtown, Kentucky called Victor's Little Secret over the issue of trademark dilution. On March 4, 2003, the U.S. Supreme Court ruled against Victoria's Secret in Moseley v. V Secret Catalogue, Inc. on the grounds that there was insufficient proof of actual harm to the trademark.
In 2004, following the Super Bowl halftime show controversy over indecent exposure on broadcast television, Victoria's Secret sent their models out on an Angels Across America Tour. Victoria's Secret also presented an uncharacteristic advertisement with Bob Dylan as an alternative means of promoting the brand. Ed Razek, then chief creative officer, credited Wexner himself with the idea to cast Dylan in a commercial. The ad proved to be memorable, but more out of a tendency to unsettle and baffle viewers familiar with Dylan.
Victoria's Secret TV commercials, directed by Michael Bay, were released in 2010 and 2012 with mixed results, regarded by critics as macho and misguided.
In 2014, the company created a campaign to market its Body bra line called The Perfect Body that elicited substantial controversy for supporting only a limited and unhealthy body type.
Victoria's Secret Fashion Show
The first Victoria's Secret Fashion Show was held in 1995 and was broadcast on primetime American television. The fashion show, overseen by Ed Razek, was described by Newsweek as "a combination of self-assured strutting for women and voyeuristic pleasures for men" that made lingerie mainstream entertainment.Ken Weil, vice president at Victoria's Secret, and Tim Plzak, responsible for IT at Victoria's Secret's parent company Intimate Brands, led Victoria's Secret's first-ever online streaming of their fashion show in 1999. The 18 minutes webcast streamed February 2, 1999, was at the time the Internet's "biggest event" since inception. The 1999 webcast was reported as a failure by a number of newspapers on account of some user's inability to watch the show featuring Tyra Banks, Heidi Klum, and Stephanie Seymour as a result of Victoria's Secret's technology falling short being able to meet the online user demand resulting in network congestion and users who could see the webcast receiving jerky frames. In all, the company's website saw over 1.5 million visits while the Broadcast.com's computer's were designed to handle between 250,000 and 500,000 simultaneous viewers. In total, 1.5 million viewers either attempted or viewed the webcast.
The 1999 webcast served to create a database for Victoria's Secret of over 500,000 current and potential customers by requiring users to submit their contact details to view the webcast. The next spring Victoria's Secret avoided technical issues by partnering with Broadcast.com, America Online, and Microsoft. The 2000 webcast attracted more than two million viewers.
By 2011, the budget for the fashion show was $12 million up from the first show's budget of $120,000.
Victoria's Secret Angels
The company's Angels underwear collection was marketed in 1997 by a TV commercial that included supermodels Helena Christensen, Karen Mulder, Daniela Peštová, Stephanie Seymour, and Tyra Banks. In the commercial, the Angels appear in a white cloudscape in dialog with "God" played by the Welsh singer Tom Jones, widely known for his fans' tradition of tossing their panties at him during shows. The spoof proved popular and the Angels, as characters, became a regular feature of the advertising as brand ambassadors. The term Angel soon became synonymous with the brand.Official Angels have greater responsibilities than other runway models for the brand, as the Angels are obliged to appear in marketing campaigns, talk shows, major runway shows, and the annual fashion show. The Angels are contracted spokesmodels for the brand but the company is not transparent about the terms of these contracts. In 1998, the Angels made their runway debut at Victoria's Secret's 4th annual fashion show,. The brand's Fashion Show and the Angels were closely connected through 2018, the final year that event was held. Some of the early Victoria's Secret Angels included Yasmeen Ghauri, Inés Rivero, and Laetitia Casta.
In 2004, the company did not hold a fashion show due fallout from the Super Bowl halftime show controversy, and instead alternately marketed the brand via a tour called Angels Across America. Victoria's Secret sent its five contract models out for the event.
Victoria's Secret Angel concept continued to be featured in popular culture, as with when they were chosen to be part of People magazine's annual "100 Most Beautiful People in the World" in 2007. The Angels became the first trademark awarded a star on the Hollywood Walk of Fame on November 13, 2007, with Klum, Lima, Ambrosio, Kurkova, Goulart, Ebanks, Marisa Miller, and Miranda Kerr at hand. Alongside new Angel Doutzen Kroes, they also took part in the grand reopening of the Fontainebleau in Miami in 2008.
In 2009, the brand held a nationwide competition for a new Runway Angel. Thousands of contestants applied; Kylie Bisutti prevailed as the winner but soon grew disillusioned and parted ways with the brand. Ellingson, Kroes, and Kloss departed after the 2014 fashion show.
Several promotional tours featuring the Angels have been organized by the brand. These included the 2010 Bombshell tour, the 2012 VSX tour, and the 2013 Swim tour. In 2015, Angels featured on the brand's first Swim Special were Elsa Hosk, Martha Hunt, Jac Jagaciak, Stella Maxwell, Lais Ribeiro, and Jasmine Tookes, and along with model Joan Smalls.
The Victoria's Secret brand has had at least 3 dozen official Angels including:
Lily Aldridge, Alessandra Ambrosio, Tyra Banks, Gisele Bündchen, Naomi Campbell, Laetitia Casta, Helena Christensen, Cara Delevingne, Lily Donaldson, Jourdan Dunn, Selita Ebanks, Lindsay Ellingson, Kate Grigorieva, Izabel Goulart, Bridget Hall, Erin Heatherton, Eva Herzigova, Taylor Hill, Elsa Hosk, Martha Hunt, Rosie Huntington-Whiteley, Chanel Iman, Jac Jagaciak, Miranda Kerr, Karlie Kloss, Heidi Klum, Doutzen Kroes, Karolina Kurkova, Adriana Lima, Stella Maxwell, Marisa Miller, Karen Mulder, Chandra North, Daniela Peštová, Behati Prinsloo, Lais Ribeiro, Inés Rivero, Sara Sampaio, Stephanie Seymour, Josephine Skriver, Joan Smalls, Jessica Stam, Romee Strijd, Candice Swanepoel, and Jasmine Tookes.
In 2019, new Angels Leomie Anderson, Grace Elizabeth, Alexina Graham, and Barbara Palvin, were added to the roster. Palvin made her fashion show debut with Victoria's Secret in 2012, not appearing again until 2018, while Graham, walked in both 2017 and 2018. Anderson began walking in 2015, while Elizabeth walked her first VS show in 2016.
Other notable spokesmodels for the brand have included: Claudia Schiffer, Eva Herzigová, Oluchi Onweagba, Jessica Stam, Ana Beatriz Barros, and Bregje Heinen as well as celebrities such as Taylor Momsen.
| Nationality | Name | Contract | First hiring | Runway shows |
| USA | Stephanie Seymour | 1997–2000 | 1992 | 1995–2000 |
| DEN | Helena Christensen | 1997–1998 | 1996 | 1996–1997 |
| NED | Karen Mulder | 1997–2000 | 1992 | 1996–2000 |
| CZE | Daniela Peštová | 1997–2002 | 1996 | 1998–2001 |
| USA | Tyra Banks | 1997–2005 | 1996 | 1996–2003 • 2005 |
| USA | Chandra North | 1998 | 1998 | 1998 |
| ARG | Inés Rivero | 1998–1999 | 1998 | 1998–2001 |
| FRA | Laetitia Casta | 1998–2000 | 1997 | 1997–2000 |
| GER | Heidi Klum | 1999–2010 | 1997 | 1997–2003 • 2005 • 2007–2009 |
| BRA | Gisele Bündchen | 2000–2007 | 1999 | 1999–2003 • 2005–2006 |
| BRA | Adriana Lima | 2000–2018 | 1999 | 1999–2003 • 2005–2008 • 2010–2018 |
| BRA | Alessandra Ambrosio | 2004–2017 | 2000 | 2000–2003 • 2005–2017 |
| CZE | Karolína Kurková | 2005–2008 | 2000 | 2000–2008 • 2010 |
| CAY | Selita Ebanks | 2005–2008 | 2004 | 2005–2010 |
| BRA | Izabel Goulart | 2005–2008 | 2004 | 2005–2016 |
| USA | Marisa Miller | 2007–2009 | 2002 | 2007–2009 |
| AUS | Miranda Kerr | 2007–2012 | 2005 | 2006–2009 • 2011–2012 |
| NED | Doutzen Kroes | 2008–2014 | 2004 | 2005–2006 • 2008–2009 • 2011–2014 |
| NAM | Behati Prinsloo | 2009–2019 | 2007 | 2007–2015 • 2018 |
| UK | Rosie Huntington-Whiteley | 2010–2011 | 2005 | 2006–2010 |
| RSA | Candice Swanepoel | 2010–present | 2007 | 2007–2015 • 2017–2018 |
| USA | Chanel Iman | 2010–2011 | 2008 | 2009–2011 |
| USA | Erin Heatherton | 2010–2013 | 2008 | 2008–2013 |
| USA | Lily Aldridge | 2010–2018 | 2008 | 2009–2017 |
| USA | Lindsay Ellingson | 2011–2014 | 2006 | 2007–2014 |
| USA | Karlie Kloss | 2013–2015 | 2011 | 2011–2014 • 2017 |
| RUS | Kate Grigorieva | 2015–2016 | 2014 | 2014–2016 |
| USA | Taylor Hill | 2015–present | 2014 | 2014–2018 |
| SWE | Elsa Hosk | 2015–present | 2011 | 2011–2018 |
| USA | Martha Hunt | 2015–present | 2012 | 2013–2018 |
| POL | Jac Jagaciak | 2015–2016 | 2013 | 2013–2015 |
| NZL | Stella Maxwell | 2015–present | 2014 | 2014–2018 |
| BRA | Lais Ribeiro | 2015–present | 2010 | 2010–2011 • 2013–2018 |
| POR | Sara Sampaio | 2015–present | 2012 | 2013–2018 |
| NED | Romee Strijd | 2015–present | 2014 | 2014–2018 |
| USA | Jasmine Tookes | 2015–present | 2012 | 2012–2018 |
| DEN | Josephine Skriver | 2016–present | 2013 | 2013–2018 |
| HUN | Barbara Palvin | 2019–present | 2011 | 2012 • 2018 |
| UK | Alexina Graham | 2019–present | 2017 | 2017–2018 |
| UK | Leomie Anderson | 2019–present | 2015 | 2015–2018 |
| USA | Grace Elizabeth | 2019–present | 2016 | 2016–2018 |
Pink spokesmodels
| Nationality | Name | Contract |
 Brazil | Alessandra Ambrosio | 2004–2005 |
 Australia | Miranda Kerr | 2006–2007 |
 Namibia | Behati Prinsloo | 2008–2011 |
 Sweden | Elsa Hosk | 2011–2014 |
 United States | Rachel Hilbert | 2015–2016 |
| United States | Zuri Tibby | 2016–2019 |
| United States | Grace Elizabeth | 2016–2019 |
Criticism and controversy
Harassment and abuse
In 2019, nonprofit advocacy group Model Alliance and several other publications have reported on Victoria's Secret, with initiatives underway in California, New York and the United States aiming to protect models from harassment and sexual abuse.Silencing of harassment complaints
After Razek left Victoria's Secret in 2019, Monica Mitro, a high ranking executive at the company reported she had been repeatedly verbally abused by Razek during his time there. Mitro was the executive vice president of public relations for the brand and was heavily involved in the production of its annual fashion show, having been one of the public faces of the brand. The day after Mitro made her allegations, she showed up to work to find she had been locked out of the building and placed on administrative leave. Though the brand claimed this decision was made prior to Mitro lodging her complaint, many believed this was a retaliatory action by the company and in late 2019 Mitro indicated she was pursuing legal action against her dismissal. It was reported in 2020 that she had settled with the brand for an undisclosed sum.Racism and corporate apologies
The company has faced a number of major complaints of racism, profiling, and discrimination, by managers and employees of Victoria's Secret, with several recurring issues being raised by former employees, the federal government, state governments, and customers in the United States, from Pennsylvania, to Georgia, Massachusetts, Tennessee, and California. Each time, Victoria's Secret management or a corporate spokesperson has issued an apology and disavowed the discriminatory actions of any individual employee. Victoria's Secret has changed some employment practices, and settled some of the cases, including a $12 Million settlement in California and New York reached in 2017, and a $179,300 settlement with the United States Equal Employment Opportunity Commission.Influence on socio-cultural body image norms
In the 2008 academic research article "Victoria’s Dirty Secret: How Sociocultural Norms Influence Adolescent Girls and Women", authors from Wilfrid Laurier University and the University of Waterloo stated: "Women's body dissatisfaction is influenced by socio-cultural norms for ideal appearance that are pervasive in society and particularly directed at women." These norms tell women that they are valued for their bodies, physical appearance, and scale of attractiveness. The perception of inadequacy influences girls, as young as 10 years old, to start dieting in an effort to control their weight and body perception, a pattern that may continue throughout their life span. The authors caution that the marketing practices of Victoria's Secret, delivered through TV commercials, ads, and magazines send a message to girls and women that their models are the standard of beauty.Girls are comparing themselves with these high unrealistic standards presented by the media. Women in these ads are highly objectified, idealized, and sexualized. If women feel they have to live up to this socio-cultural norm standard, it is only telling men that it is okay to objectify and sexualize women. The article concludes by stating: "Exposure to societal messages that reflect the socio-cultural norm for ideal appearance has a negative effect on women."
Perfect Body campaign
In 2014, a petition against the company’s newly released lingerie collection Body by Victoria was created when the poster ads displayed the words The Perfect BodyThe petition, which soon became popular across social media, demanded that Victoria's Secret "apologize and take responsibility for the unhealthy and damaging message that their ‘Perfect Body’ campaign sends out about women's bodies and how they should be judged." The petition also demanded changes to the wording of Body advertisements to “something that does not promote unhealthy and unrealistic standards of beauty," urging the company not to use such harmful marketing in the future. Petitioners created the hashtag "#iamperfect", which trended on Twitter for body shaming women. The petition had over 30,000 signatures.
Although there was no formal apology released, Victoria's Secret changed the words on their ad campaign to A Body for Every Body.'
Complaints related to manufacturing
In 2009, Victoria's Secret was sued several times. The lawsuits alleged that defective underwear contained formaldehyde that caused severe rashes on women who wore them. Eight cases were filed, with six in Ohio and two in Florida. At least 17 other suits were filed in six other states after January 2008. The plaintiff refused to submit to a simple patch test to determine the precise cause of her reaction and her case was later withdrawn. The Formaldehyde Council issued a statement that formaldehyde quickly dissipates in air, water and sunlight.In 2012, a Victoria's Secret supplier was investigated for use of child labor in harvesting cotton used to make its products.
Also in 2012, Victoria's Secret was sued by Zephyrs, who accused it of “breaching a 2001 agreement and selling cheap 'knockoffs' of the company's stockings."
Cultural appropriation
The company has repeatedly been criticized for appropriating the designs of other cultures while displaying their fashions on abnormally thin and uniform body types.During the 2010 Victoria’s Secret Fashion Show, the segment Wild Things caused controversy due to the “tribal style” outfits on display. The most notable of these was worn by Afro-Brazilian model Emanuela De Paula who, alongside a group of dancers, was painted with black lines, meant to depict tribal body art. This outfit received backlash from the media, not only for appropriating African culture but for the racist connotations associated with dressing a woman of colour in animal print lingerie and body art and branding her a Wild Thing. No apology has been released by the brand.
In 2012, the company drew criticism for a lingerie collection offer for sale on their website that was titled Go East with a tagline pledged to women the capacity to "indulge in touches of eastern delight with lingerie inspired by the exquisite beauty of secret Japanese gardens." The collection included a Sexy Little Geisha outfit that was pulled by the company after critics described the items as "stereotypical images that use racist transgression to create an exotic edge." The Wall Street Journal confirmed that the geisha outfit was "accessorized with a miniature fan and a kimono-esque obi sash" and the Asian-themed collection "that traded in sexualized, generic pan-Asian ethnic stereotypes" was removed by the company.
At the 2012 Victoria’s Secret Fashion Show, an outfit in the Calendar Girls segment caused controversy. The outfit, worn by Karlie Kloss was meant to represent November and thanksgiving, however featured a Native American headdress alongside an animal print bikini. This caused outrage among members of the Native American community who stated that the headdress depicted had deep cultural significance and may only be worn by certain notable war chiefs and warriors. After media backlash over the offensiveness of the outfit and the uncomfortable position that the brand put Kloss in, the outfit was cut from the show’s final broadcast. Kloss apologised for the incident via Twitter and the brand later made a statement of apology.
At the 2016 Victoria's Secret Fashion Show, the brand was accused of cultural appropriation during the segment entitled The Road Ahead which drew inspiration from both Chinese and Mexican culture. Kendall Jenner's flame tail wings, Elsa Hosk's dragon costume, and Adriana Lima's embroidered thigh-high boots caused an uproar, as some media and fans believed it was inappropriate for women of other descents to wear items so important to Chinese culture. Victoria's Secret claimed it included this segment in the 2016 show because of their recent expansion into the Chinese market and believed a segment featuring Chinese garments, as well as Liu Wen and Ming Xi, two popular Chinese models would be a good way to appeal to their new Chinese customer base. No apology or statement was released from the brand.
In 2017, Victoria's Secret faced further criticism for continuing, in the 2017 Victoria's Secret Fashion Show, their long standing practice of offensive cultural appropriation in designs for their annual fashion shows. The criticism was directed at fashions in the Nomadic Adventures segment that appropriated Native American and Indigenous African cultures. Nylon suggested that the company had learned nothing from the repeated incidents and stated "we're tired of apologies after bad behavior. It's just not good enough."
Transphobia allegations
In a November 2018 interview with Vogue, Victoria's Secret president Edward Razek stated : “Shouldn’t you have transsexuals in the show? No. No, I don’t think we should. Well, why not? Because the show is a fantasy. It’s a 42-minute entertainment special. That’s what it is.” These comments received immediate backlash from many in the modeling community, including transgender model Carmen Carrera, current and former Victoria's Secret Angels Lily Aldridge and Karlie Kloss, and model Kendall Jenner.Razek later issued an apology, stating "My remark regarding the inclusion of transgender models in the Victoria's Secret Fashion Show came across as insensitive. I apologize. To be clear, we would absolutely cast a transgender model for the show."
In August 2019, the brand cast its first openly transgender Brazilian model Valentina Sampaio, who was hired to work for PINK. That same month, Ed Razek stepped down.